Contact information including email address, telephone number, address,
etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining
to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely
to bill the customer for their order. We will not divulge your information to any thrid party.
Payments policy:
Google Checkout or PayPal
are our preferred methods of payment. Payments should to be made to sales@romantrading.com. For Checks and MoneyOrders please send the payment to:
Roman Trading Int.
DBA The Turkish Carpet Company,
22055 E Beaver Creek Road,
Oregon 97112,
USA.
We usually Ship within 24-48 hours of cleared payment via
UPS and USPS (see FAQ for more info).
Returns policy:
100% Refund Return Policy:
1. For items
not as significantly not as described, you can contact us anytime within 2 days of delivery.Your full amount, less outbound
shipping, will be refunded.
2. Return shipping to The Turkish Carpet Company is not included.
3. If we are
contacted after 2 days but within 7 days of delivery, the shipping and 20% restocking fee will be deducted from the refund.
4. Returns on the basis of colors missmatching your decor are not accepted, our photographs and resolution are second to
none. We are a small company and do not offer goods on a 'sale or return' basis.
5. An item returned which has
been removed from the original packaging and returned broken or soiled will not be refunded.
6. All sales are final.
Q:What is your return policy?
A:Return the item unused and as received, within 7 days after
receipt for a full refund, less only shipping charges. Returns will be accepted for items which are 'significantly not
as described' color decor harmony would not qualify for a return, as our photograpy is second to none, we are a small
company and do not offer goods on 'sale or return'.
Q:Do you combine shipping?
A:I will combine
shipping for 2 or more items purchased within 2 days as this is my normal turn around time, once 1 item has already been dispatched
I cannot combine shipping with another.
Q:When can I expect my order to arrive?
A:I ship with UPS
ground (lower 48 states and Canada. For Alaska and Hawaii I ship with USPS. Orders are normally dispatched within 48 hours
(except Sunday). UPS will normally deliver within 5-6 working days. I ALWAYS supply UPS tracking information directly by email
and USPS confirmation of dispatch when appropriate.
Q:How much is the Shipping and Handling Charge?
A:Shipping is a flat fee within the lower 48 states according to UPS and USPS currents rates. Each item is accurately
weighed before packaging and I charge a small $5.00 packaging and handling fee with each order. We also try to have a 100%
re-cyclable policy in our packaging materials, using Kraft recyclable.
Q:Do you ship Internationally?
A:Yes, I ship Globally by USPS Priority International with USPS tracking and with optional insurance. Faster international
shipping is available through both USPS and UPS but at higher cost.
Q:What is your policy towards customer dissatisfaction.
A:I would like to think that I treat each and every one of my customers fairly and with equaminity. Before entering
any dispute, please contact me by email directly, through eBay or by telephone at 503-398-5002. I will always resolve any
dispute whatsoever in your favour. There is no need for negative feedback.
Q:Do you accept offers on an auction
item
A:Should the item I am auctioning not have a 'Buy it Now' buttom, please email me, I will always
consider an open fair offer and if acceptable I may end the listing early, if the offer is acceptable.
Q:Do you accept queries about 'second chance' items or items you may not have available.
A:It sometimes
occurs that a potential buyer misses an opportunity to buy an auction item, should this happen to you, I have great resources
and may well be able to source and offer you a similar item.
